• Full time CSR/Dispatcher

  • Superior Service Air Conditioning & Plumbing
    Job Description

    Superior Service Air Conditioning and Plumbing is looking for an experienced CSR/dispatcher. HVAC and plumbing knowledge a plus not but required.

    **Requirements needed in order to be considered for this position:
    -Requires a clear understandable speaking voice.
    -Requires a high school diploma.
    -Previous dispatching/customer service experience.
    -Excellent verbal, written communication skills.
    -Able to use a computer and other general office equipment.
    -Accurately capture and enter data into existing database.
    -Experience and utilizing judgment in order to plan and accomplish goals.
    -Follow up and follow through with technicians and customers to help maintain good customer relationships.
    -2-4 years of experience in service dispatching or related field ideal.
    -Able to sit for extended periods.
    -Familiar with St. Augustine and Jacksonville
    -Performs related work as required.

    **Ideal candidates will have the following customer service related skills:
    -A professional, courteous, and caring telephone manner.
    -Patience and endurance to sit behind a desk all day.
    -Able to handle the urgency of each task, and work in a high-stress position, while making each customer feel they are your most important customer of the day.
    -Be detail-oriented with the ability to multi-task.
    -Basic computer skills, including proficiency with Microsoft Outlook, Excel and Word.
    -Strong interpersonal skills such as, communication, problem solving, and organizational.
    -General office duties to include filing, sorting, answering phones, greeting customers, etc.

    **What We Offer:
    -We offer a great work environment
    -Health Insurance (WE PAY 50% of YOUR Health Insurance!!!)
    -7 Paid Holidays
    -Paid Vacations
    -On Going Training, etc...
    -A fun and exciting place to work!

    This position is full time, Monday-Friday, 8-5.
    Pay is based on experience.
    Please email your resume to be considered for this position.


    Contact Information